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DOVER & COMPANY

TERMS AND CONDITIONS

Effective Date: July 20, 2026

Welcome to Dover & Company ("Dover," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website at https://dovercompany.com (the "Site"), our garage door installation, repair, maintenance, and related services (the "Services"), and our SMS text messaging program (the "Messaging Service"), which is provided in compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and 10DLC carrier policies.

By using the Site, requesting Services, or opting into our Messaging Service, you agree to these Terms. If you do not agree, please do not use the Site, the Services, or the Messaging Service.

1. About Dover & Company

Dover & Company has provided garage door installation, repair, and maintenance services to homeowners and businesses across Michigan since 1936. We are a fully insured and certified installer of Clopay garage doors and LiftMaster opener products.

2. Use of the Site

You agree to use the Site and the Services only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the Site. Prohibited conduct includes:

  • Using the Site to send unlawful, harassing, defamatory, or fraudulent communications
  • Attempting to gain unauthorized access to any portion of the Site, our systems, or our customer data
  • Interfering with the operation of the Site or any related infrastructure
  • Using the Site to violate any applicable local, state, or federal law

3. Estimates, Quotes, and Service Requests

Estimates and quotes provided through the Site, by phone, by SMS, or in person are based on the information you give us and are subject to confirmation upon on-site inspection. Final pricing may vary based on the actual condition of your garage door system, parts availability, and the scope of work required. We will inform you of any material changes before performing additional work.

Scheduling a service does not guarantee a specific arrival time. We will use reasonable efforts to arrive within the agreed window and will notify you if we are running behind.

4. Payment Terms

Payment is due upon completion of Services, unless otherwise agreed in writing. We accept cash, check, and major credit cards. Past-due balances may be subject to late fees and reasonable collection costs to the maximum extent permitted by law. Returned checks are subject to applicable bank fees.

5. Warranties

Manufacturer warranties on garage doors, openers, and parts are passed through to you according to the manufacturer's published terms. Dover & Company also stands behind the workmanship of its installations and repairs as described in your service agreement or invoice. Except as expressly stated, the Services and the Site are provided "as is" without warranties of any kind, express or implied, to the fullest extent permitted by law.

6. SMS Messaging Service Terms (10DLC)

Acceptance of Messaging Terms

These SMS Messaging Service Terms apply to all SMS messages sent and received as part of the A2P 10DLC messaging services provided by Dover & Company. By providing your mobile number and opting in, you accept these Terms. If you do not agree, do not opt into our Messaging Service.

Consent to Receive Messages

You must explicitly consent to receive messages from Dover & Company. Consent may be given through our website forms, paper forms, in person, or verbally during a customer service interaction. By opting in, you agree to receive SMS messages from Dover & Company at the mobile number you provided, including messages sent using an automated system. Consent is not a condition of purchasing any goods or services.

Types of Messages

Messages we send may include:

  • Appointment confirmations, reminders, and rescheduling notices
  • Technician dispatch and arrival updates
  • Quote follow-ups and customer support replies
  • Invoices, payment receipts, and account-related notices
  • Promotional offers, seasonal specials, and other marketing messages where you have opted in

Message Frequency

Message frequency varies based on your interactions with us and your preferences.

Message and Data Rates

Standard message and data rates may apply to any messages you send or receive as part of the Messaging Service. Charges are determined by your mobile carrier and plan.

Opt-Out (STOP)

You may opt out of the Messaging Service at any time by replying STOP to any message we send. After you reply STOP, you will receive a single confirmation message and will not receive additional SMS messages, except where required to complete an active service. To rejoin, follow the original opt-in process.

Help (HELP)

For assistance with the Messaging Service, reply HELP to any message or contact us at (810) 235-2573.

Privacy

Our Privacy Policy describes how we collect, use, and protect your information in connection with the Messaging Service. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Permitted Use of the Messaging Service

When using our Messaging Service, you agree to comply with all applicable laws and regulations, including those relating to privacy, telecommunications, and commercial communications. You may not use the Messaging Service to send messages that are unlawful, harassing, threatening, defamatory, obscene, or harmful.

Delivery Disclaimer

Dover & Company does not guarantee that messages will be delivered without delays or failures. Issues such as network problems, device compatibility, or carrier outages may affect delivery and are outside our control.

SMS Compliance

Our Messaging Service is intended to comply with all applicable local, state, and federal laws, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and 10DLC and The Campaign Registry (TCR) carrier requirements.

7. Intellectual Property

All content on the Site, including text, graphics, logos, images, photos, videos, designs, and software, is the property of Dover & Company or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works from any portion of the Site without our prior written permission. The name "Dover & Company" along with our logos, are trademarks of Dover & Company. Clopay, LiftMaster, and other third-party brand names referenced on the Site are the property of their respective owners.

8. Third-Party Links and Services

The Site may contain links to third-party websites, products, or services, including manufacturer pages, social media platforms, and review sites. We do not control these third parties and are not responsible for their content, privacy practices, or terms of use. Your interactions with any third party are solely between you and that third party.

9. Disclaimer of Warranties

Except as expressly stated in a written service agreement or invoice, the Site, the Services, and the Messaging Service are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Dover & Company disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted operation.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Dover & Company and its officers, employees, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site, the Services, or the Messaging Service, even if we have been advised of the possibility of such damages. Our total liability for any claim arising out of or related to these Terms or your use of the Site, the Services, or the Messaging Service will not exceed the amount you paid us for the specific Service that gave rise to the claim, or one hundred dollars ($100), whichever is greater. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Dover & Company and its officers, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your violation of these Terms, your misuse of the Site, the Services, or the Messaging Service, or your violation of any law or third-party right.

12. Modifications to These Terms

Dover & Company reserves the right to update or modify these Terms at any time. If we make significant changes, we will notify you by posting the updated Terms on the Site, and where appropriate by SMS or email. Your continued use of the Site, the Services, or the Messaging Service after changes are posted constitutes your acceptance of the updated Terms.

13. Governing Law and Venue

These Terms are governed by the laws of the State of Michigan, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms, the Site, the Services, or the Messaging Service will be resolved exclusively in the state or federal courts located in Genesee County, Michigan, and you consent to the personal jurisdiction of those courts.

14. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

15. Entire Agreement

These Terms, together with our Privacy Policy and any written service agreement or invoice between you and Dover & Company, constitute the entire agreement between you and Dover & Company regarding the subject matter of these Terms and supersede all prior agreements and understandings.

16. Contact Us

If you have questions about these Terms, please contact us:

Dover & Company

4247 Miller Rd, Flint, MI 48507

Phone: (810) 235-2573

Website: https://dovercompany.com/